Thanks for ordering a Products on our Services.

If you are not entirely satisfied with your purchase, we're here to help.

Please, read this Return and refund policy (Policy, Return Policy, Refund Policy) carefully. Unless you have a separate written agreement with ivSystems, this Policy is applicable to physical goods and software (collectively, the "Products") operated by ivSystems LLC ("us", "we", "Finch", "Finch VR", "ivSystems" or "our").


Permitted product returns:

Hardware may be returned if the packaging is unopened and still in the original packaging. Your product must be unused and at the same condition that you received it. You have 30 calendar days to return a product (from the day of receiving).

ivSystems does not request the return of software, you may not return the software to us.

All returned products must be accompanied with the receipt of purchase.

If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights and processes under this Return Policy, the Product is considered accepted by you and is not returnable.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.


In case of returning you will be responsible for paying shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us

If you have any questions on how to return your item to us, contact us:

ivSystems LLC
24 50-let Oktyabrya str. room 123
Ufa, Republic of Bashkortostan
Russian Federation

Last updated: 01/12/2017